Shipping policy
Shipping Policy
Production and Shipping Time
As our products are handmade, orders will be shipped after the completion of the production process. Each item has a production cycle of 7-15 days, depending on the complexity of the product and customization requirements. Once the item is crafted, it will be processed and shipped within 1-3 business days.
Shipping Fees
Shipping fees are calculated based on your location and the chosen shipping method and will be displayed at checkout. Free shipping is available for orders over a certain amount (e.g., $100), which can be adjusted according to business needs.
Delivery Times
Delivery times vary depending on the destination and selected shipping method. Standard shipping typically takes 5-10 business days, while expedited shipping takes 3-5 business days. Please note that these are estimated times, and actual delivery may be affected by factors beyond our control, such as weather conditions or holidays.
Tracking Information
Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor the real-time status of your package.
International Shipping
We offer international shipping. Please note that international orders may be subject to import duties or taxes, which are the responsibility of the customer. The specific amount will depend on the customs policies of the destination country. International delivery times are usually between 7-21 business days, depending on the destination country and customs processing times.
Delays or Issues
If your order does not arrive within the expected timeframe, please contact our customer service at vip@adpotme.com. We will assist you in tracking the package and resolving any issues.