Order Cancellation Policy

We understand that sometimes plans change.
You may cancel your order before it has been shipped for a full refund.
Once the order has been shipped, cancellations and refunds are no longer available.
For custom dolls, please reach out as soon as possible if you need to make changes or cancel.We begin preparations shortly after the order is placed,and materials may be allocated quickly.
To request a cancellation, please email us at xixi@buttoneyesdolls.com with your order number.
Thank you for your understanding and support of handmade art!