Terms of Service

Welcome to Button Eyes Dolls!
By placing an order on our website, you agree to the following terms:

1.Handmade Products

All dolls and items are handmade with care. Small differences or imperfections may appear, and this is part of the charm of handmade art. Please read each listing carefully before purchasing.

2.Orders & Processing Time

Each doll is made-to-order unless otherwise stated.
Processing time depends on the style and the current order queue.
Most orders take at least one month, and may take up to three months to be completed and shipped.
We appreciate your patience and understanding with the handmade process.

3.Payments

We accept PayPal and major credit cards. Orders must be paid in full before we begin creating your doll.

4.Refunds & Returns

We do not accept returns after the item has been shipped.
If your order hasn’t been shipped yet, you may request a refund.
Please contact us as soon as possible if there is any issue.

5.Shipping

We ship worldwide. A flat shipping fee will apply. We are not responsible for delays or lost packages caused by postal services or customs.

6.Custom Orders

Custom dolls are made based on your requests. Please provide clear references and communicate any important details before production begins. Changes cannot be made after the doll is finished.

7.Use of Photos

We may share photos of your custom doll on social media or in our portfolio unless you request privacy in advance.
Thank you for supporting handmade art!